[scribus] http://www.scribus.net/?q=contact

[Gregory Pittman]

Oleksandr Moskalenko wrote:
> * Helge Hielscher <hhielscher at gmail.com> [2008-09-04 16:42:36 +0200]:
>
>   
>> On Wed, 03 Sep 2008 15:54:36 -0400, Gregory Pittman wrote:
>>
>>     
>>> Oleksandr Moskalenko wrote:
>>>       
>>>>> pete sent a message using the contact form at
>>>>> http://www.scribus.net/?q=contact.
>>>>>
>>>>>           
>>> Something very not right there, Pete. Need to know what platform, what
>>> version...(example: Windows XP, 1.3.3.12).
>>>       
>> Can't the form ask about basic information like the above?
>>
>> Regards,
>> Helge Hielscher
>>     
>
> New contact form information:
>
> --------------------------------------------------------------------------
> You can leave a message for the Scribus Team using the contact form below. We
> will respond to you as soon as we can. Note that if you are asking for support
> you must read support documentation at http://www.scribus.net/?q=support
> first. If you have a yet unanswered question your contact message MUST include
> your operating system (i.e. Windows XP, Linux "Distribution Name and version",
> or MacOS X "Version"), Scribus version (i.e. 1.3.3.12 release or 1.3.5svn
> build date xxxx-xx-xx), and any other details that would help in
> troubleshooting. If you are considering a long-term usage of Scribus and are
> sure that you'll need more support later you would be better off subscribing
> to our user support mailing list at
> http://lists.scribus.net/mailman/listinfo/scribus. More information about
> using the mailing list is at http://www.scribus.net/?q=mailing_list.
> --------------------------------------------------------------------------
>
> If there suggestions on making this clearer I'd be happy to entertain them.
>   
I think that's good, Alex. At some point, you hope that people can sense 
that if you submit a question like, "I installed Scribus and it 
exploded!" it's going to be more than a one-off question and will 
require some back and forth communication.
In the end, we may decide that the link from the site doesn't work so 
well and people need to submit a question to the list.  It also helps 
other users locate these questions -- we seem to have 2 Mac users who 
start up the program right now and it won't start up a document.

Greg