[scribus] How long to ship manual from FLES?

[Craig Bradney]

I think you should slow down and wait a little until FLES and  
Christoph and Greg sort it out...

Craig

On Feb 1, 2009, at 5:08 PM, Figaro wrote:

> Hello, all.
> I wonder what those of us who were and are happy to support FLES  
> through
> pre-order of the book could accomplish by bringing googlecheckout, or
> which ever cc. processor we used into the fray?
>
> I do not think FLES Books should need to swallow the printers  
> problems.
> Perhaps we as customers can effect a release of contract for FLES  
> Books
> to re-contract with Lulu or similar for this release.
>
> What do you think? Can we raise a sufficent stink but refusing the
> charge (at least those of us who used googlecheckout etc)?
> matthew
>
> Christoph Schäfer wrote:
>> In addition to what others already wrote:
>>
>> As one of those who are responsible for the manual, let me state  
>> this:
>>
>> 1) From our side (Scribus documentation team, layouter,  
>> proofreaders) there was only a small delay which wouldn't have made  
>> much difference in terms of printing and shipping because of the  
>> holidays.
>>
>> 2) FLES Books and Benjamin Goodger have been and continue to be 100  
>> % reliable, cooperative and flexible partners. There's absolutely  
>> no reason to be disappointed about their work and their dedication,  
>> quite the contrary!
>>
>> 3) FLES Books has a contract with a printer, and the latter failed  
>> to live up to the contract several times, mostly due to a Byzantine  
>> buraucracy in connection with what appears to be sheer  
>> incompetence. First, we/FLES Books have been guaranteed to be able  
>> to print in the UK and the USA. Once we delivered the PDFs to the  
>> printer, it turned out that due to a minor bureaucratic error on  
>> the side of the printer, we could only use the UK plant, which  
>> means that shipping costs will skyrocket, thus diminishing the  
>> revenues for the Scribus project and FLES Books. Next, after  
>> delivering the customer list as requested by the printer, an  
>> account manager invented reason after reason as to why the order  
>> could not be fulfilled -- again: bureaucracy gone mad and red tape  
>> all over the place. At the same time, they didn't accept a  
>> retraction of orders from customers who asked for a refund. So we  
>> and FLES Books are essentially caught between a rock and a hard  
>> place. Moreover, the printer re
> fuses to tell us when the books will finally be shipped. Please  
> believe us that we're as upset as many of you, to say the least. I  
> really don't think that we will allow the next edition to be handled  
> by this printer, especially if one considers that the company  
> received money in advance to set up this job.
>>
>> On behalf of the Scribus development and documentation teams, I  
>> offer our sincere apologies. For all those who ordered the book and  
>> can't wait to have a look at it, please send me a PM. I'll then  
>> send you a download link for a PDF file.
>>
>> Christoph
>
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